IT Service Management Professional (ITIL® 4)

$3,299.00 AUD $2,969.00 AUD Save $330.00

The Discounted price shown applies only to upfront payment

Payment Plan - From $36.00/week

Discover how ITIL 4 principles help organisations create and deliver real value through their services. In this course, you’ll gain hands-on experience with incident, problem, and change management, while learning how to measure performance and embed a culture of continual improvement.

  • 3 months
  • Start ASAP
  • 100% online learning with trainer support
  • ITIL® 4 Foundation, ServiceNow Module
  • Salary Range: $70,000+

Job Placement Program

Pair your online IT course with a 12-week internship and tailored career support so you graduate with experience and a pathway to paid employment. Learn more about the programs benefits here

Include Job Placement Program?: No thanks

+ $2,300

Master the globally adopted ITIL® 4 framework and learn how modern services create real value.

In this online course, you’ll explore the ITIL 4 Service Value System and apply its concepts to real-world scenarios. Gain hands-on experience in incident, problem, and change management while improving service performance, measuring outcomes, and strengthening collaboration across teams.

{read more}

What You’ll Learn

  • Apply the Service Value System to design and deliver value-driven services

  • Practise key ITSM practices like incident, problem, and change management

  • Measure outcomes with meaningful performance metrics

  • Improve collaboration between IT and business teams

  • Optimise IT operations using ServiceNow workflows

This course provides exam-ready training with expert-led lessons, a comprehensive eBook, and an official exam voucher, giving you everything you need to succeed. You’ll gain practical, job-ready ITSM skills recognised worldwide, all through flexible online learning designed for both beginners and experienced professionals.

By completing this training, you’ll be prepared to earn your ITIL® 4 Foundation certification and stand out in the job market, opening doors to roles such as IT Service Manager, Service Delivery Analyst, or IT Support Specialist while boosting your earning potential and career progression.

Boost your earning potential, enhance your ITSM expertise, and take the next step in your IT career with ITIL® 4.

Add a short description for this tabbed section

Add a short description for this tabbed section

Course Structure

IT Service Management Professional (ITIL® 4)

  • 3 months
  • 100% online learning
ITIL® 4 Foundation

The IT Service Management Professional course is made up of the ITIL® 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:

Overview of Service Management and the introduction to ITIL® (Information Technology Infrastructure Library).

Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.

The guiding principles of ITIL® 4.

The four dimensions of Service Management.

Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.
ServiceNow Module

ServiceNow is a cloud computing platform that offers a range of tools and applications for managing IT services, customer service, and other business operations. It is a single platform that can be used to automate and streamline workflows, improve customer satisfaction, and reduce costs.

ServiceNow is used by a wide range of organizations, including Fortune 500 companies, government agencies, and small businesses.

ServiceNow skills go hand in hand with ITIL knowledge and it’s an excellent addition for the ITIL4 certificate.

Job Placement Program

Pair your IT course with a 12-week internship, career coaching, and access to 3,000+ employers - giving you real experience and a clear path to your first tech role. Over 75% of our students receive job offers during or after their placement.

Job Ready Skills

Earn certifications in high demand in Australian and Internationally – Fast.  Gain the skills you need to jumpstart your career in IT with our Learn-Practice-Test-Repeat approach. Fast tracking our students to success.

Support

Discover the power of quality trainers. Our trainers are experienced industry professionals who will guide you in your studies and help you to leverage your skills in real work scenarios.

Flexible Study

Learn on your terms with flexible study options. Our trainers and resources are available online so you can balance study with work and life commitments. Study anywhere, anytime, at your own pace -without compromising the quality of your learning experience.

Frequently Asked Questions


Here are some common questions from our students. If you have a question that isn't addressed here. Reach out to one of our talented advisors here.

Do I need any prior experience to take this course?

No prior ITIL knowledge is required. This course is suitable for beginners as well as experienced IT professionals looking to formalise their skills with ITIL® 4 Foundation certification.
Why is ITIL® 4 important in your learning journey?

Gaining proficiency in the ITIL® 4 framework gives you a competitive edge in the job market. Employers value candidates who understand proven service management practices, and this knowledge can help move you to the front of the interview queue. Even if your future employer doesn’t currently use ITIL® 4, you’ll be equipped to introduce new processes that improve IT services, reduce costs, and enhance customer experience.
How is the IT Service Management Professional (ITIL® 4) delivered?

The course is delivered 100% online with the flexibility to learn at your own pace. You’ll be guided by industry-experienced trainers, supported with interactive learning materials, real-world scenarios, and practice activities to help you apply ITIL® 4 concepts with confidence.
Is the ITIL® 4 Foundation certification exam included?

Yes, your enrolment includes an official exam voucher, along with expert-led training and a comprehensive eBook to help you prepare.

Evan Xia

Data and AI, Web Development, and IT Support Trainer

Evan brings his wealth of expertise as a seasoned consultant specializing in customer relationship management systems and software integration. In his role as a Senior Salesforce Consultant, he is dedicated to delivering tailored solutions. With a diverse background as a data manager, business solutions architect, and program manager, he has left his mark on prominent organizations like Under Armour, Häagen-Dazs, Sephora, Victorian Department of Health, and WorkSafe.

Career Opportunities

Explore the career opportunities this course will enable.

Software architects design scalable solutions that meet business goals. They translate requirements into technical designs and guide teams to deliver robust applications and services.

An ICT Support Officer provides frontline assistance with computer systems, networks, and applications. They help users resolve technical issues, maintain IT equipment, and support the smooth operation of business technology. This role is ideal for building practical IT skills and progressing into specialist or management positions in IT.

An ICT Project Manager plans, coordinates, and delivers technology projects that support business goals. They oversee budgets, timelines, and teams while ensuring systems and solutions are implemented effectively. This role combines leadership and communication skills with technical knowledge, making it a key pathway to senior IT and management positions.

The benefits of completing our IT Service Management Professional Course

  • Launch Your IT Career with Confidence : Gain in-demand skills and a solid credential that prepares you for a variety of IT roles across industries.
  • Earn a Globally Recognised Certification: Receive the ITIL® 4 Foundation certification, backed by PeopleCert, plus an exam voucher and eBook to set you up for success.
  • Master a Trusted ITSM Framework: Learn ITIL® 4, the world’s most widely adopted framework for IT service management, and deliver efficient, value-driven IT services.
  • Gain Practical, Industry-Ready Skills: Learn to implement end-to-end operating models for tech-enabled services using a hands-on, learn-practice-test-repeat approach.
  • Develop Key Strategic Competencies: Build skills in ITIL® 4 guiding principles, the four dimensions of service management, and modern practices such as Lean, Agile, and DevOps.
  • Learn Tools That Employers Use: Get exposure to ServiceNow, a leading cloud-based platform that streamlines IT workflows and boosts organisational efficiency.
  • Flexible, Mentor-Supported Learning: Study entirely online at your own pace, with the option to fast-track. Benefit from guidance by experienced mentors who connect learning to practical skills.
  • Bridge to Real-World Employment: Access career support, personal branding assistance, and exclusive job opportunities to help you move from study to work.

Explore More Courses


Take the next step in your learning journey with our range of industry-recognised IT and business courses. Whether you’re looking to build on your ITIL® knowledge, move into project management, or strengthen your technical skills, you’ll find training designed to help you grow your career and stay in demand.

Shop Featured
Save $630.00 Certified Cyber Security Professional
Cyber Security
Certified Cyber Security Professional $6,299.00 AUD From $5,669.00 AUD
Flexi-pay options from:
$64.00/week
Save $630.00 Certified AI Engineer Professional
AI, Data & Business Analysis
Certified AI Engineer Professional $6,299.00 AUD From $5,669.00 AUD
Flexi-pay options from:
$64.00/week
Save $630.00 Certified Data Analytics Professional
AI, Data & Business Analysis
Certified Data Analytics Professional $6,299.00 AUD From $5,669.00 AUD
Flexi-pay options from:
$64.00/week
Save $660.00 Certified Data Science Professional
AI, Data & Business Analysis
Certified Data Science Professional $6,599.00 AUD From $5,939.00 AUD
Flexi-pay options from:
$67.00/week
100% online learning

Our industry-leading ICT courses and web-based learning environment are available to you 24/7.

Payment Plans

Contact us to learn more about our flexible monthly payment plans.

With options ranging from 8 to 24 months, you can start paying as little as $58.46 per week.

Support every step of the way

Our team will make sure you finish what you start. Our Trainers and Student Support Team will be there for you at every step.